Laughter is the Best Medicine

The Expert: IT Support (Short Comedy Sketch)

I’m leaving early today.
Have a look at these slides, I’ve marked down a few notes. Could you, please, implement them and print out handouts for tomorrow’s progress meeting? 25 copies should do it. Wait, wait! Could you email me the original file you used for this? Sorry, gotta rush. Oh, you know that video I showed you earlier? Add that to the printouts as well. Thanks! Add video to printouts?.. Welcome to the automated IT support centre. Our menu has recently changed. Please, listen to all the options before selecting. We are sorry for the inconvenience. For e-mail related issues, please press 1. For printing related issues, please press 2. For server related issues, please press 3. For database related issues, please press 4. For intranet related issues, please press 29. For website related issues, please press 30. You can now choose an option from our menu. In your own words, please describe the issue you are experiencing with printing. I’m unable to — You can start speaking now. I’m unable to connect — I’m unable to connect to the 5th floor printer. I think it might — Are you looking to request access to the 5th floor printer? No, I have access to it, it just appears to be offline. Answering yes or no, are you looking to request access to the 5th floor printer? No. In order to request access to the 5th floor printer, please send an e-mail to IT support quoting your employee number and system ID. All your enquiries are very important to us, so we will get back to you in 48 hours. I. Already. Have access to it. It just — We’re very happy that we have solved your problem. We strive to satisfy our customers, so your feedback is very important. You haven’t solved my problem! Would you mind answering a few short questions? On a scale of 1 to 10, how satisfied are you with the services you have received? You have answered 10. Thank you. Would you recommend — YES!!! Welcome to the IT support centre — You hear that? I did it! Access this! Excuse me? Who’s this? Can I help you? Is that you Anderson? Wrong number! For wireless network related issues, please press 8. If you have received an email that asks you to look at the attachment, but there is no attachment, please press 13. If you cannot find a file on your crowded desktop, please press 17. If technology is just not doing what you want it to do, please press 22. If you’re having trouble with that thing, you know, which you need, the one that you’ve always used, please press 26. We have added your e-mail address to our mailing list. Every now and then we send out newsletters with our latest offers, as well as offers from carefully selected 3rd parties. This doesn’t happen too often. We promise.

100 thoughts on “The Expert: IT Support (Short Comedy Sketch)

  1. Check out the other episodes of The Expert: Square Project!
    Have you seen the original video? Watch The Expert:

  2. Customer support is a way for business to say that they don't really care about their customers especially when customer support is automated doesn't matter what industry we all have to jump through the same hoops just to get a yes or no answer I don't want to talk to a machine I want to talk to a person

  3. Hello,
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  4. Expert systems with natural language programming are getting scarily good at issue-solving, outperforming humans under many conditions, but it will take business investment some time to catch up.

  5. Oh man! This is SO true.
    Instead of trying to make our lives more efficient, we are actually going against the grain..!
    I feel an Oxymoron coming on…

  6. I work in IT and some times calling our bendors feels like this video, the freaking answering system is anoying and when you finally get someone on the line they said that I got transfer to the wrong department. For someone who works in IT I find this funny, if no one gets it well to bad for you

  7. Yup! They just starting rebooting our VDI session at 3AM Sunday morning with 1 minute to “save work” and NO option to defer… evidently no one – in their 9 to 5 M thru F job took into account that the Weekend Saturday thru Sunday 6AM was our most critical and ONLY TIME to update the systems with software fixes… no contact info… no one accountable for the change.

  8. You know if you're printing something with a keyboard, it's Ctrl+P and then Enter. Not "clack clack clack" and then Enter.

  9. As the IT person turned printer repairman for my company, I love the seemingly insane shit he does to get it to work for him. That feeling of conquering the paper breathing dragon never gets old.

  10. Man, i hate how distorted freak of nature the corporate people have become. I am looking forward to quitting a place that is becoming similar in april.

  11. This is not just inter-office. It is now the default phone-line protocol of a huge number of consumer complaint/support departments. Of course the system is deliberately designed to stonewall people, to obfuscate, to delay and to wear everyone down. Very nicely done video and well directed.

  12. Expert = the guy who can do anything, defying the laws of physics and economics to drive some profit the for the company. He can do it all, especially if given half the time he needs to actually do it. It's sad how true this is, seen plenty of instances where bosses view us technical guys (IT, programmers, engineers, etc.) as people who can magically turn their half-formed ideas into reality. And the strange thing is that I know a a couple of people that can actually do it, somehow complying with every weird, senseless request. Baffles me sometimes…

  13. In Germany my phone Carrier tells you to speak out the issue and if it somehow works 80% of options after answering for 15 minutes tell u to fuq off and go to a store which tells u to call support if you wanna support tell in every scenario business business money money and it will redirect you to business part which will redirect you to the correct one … thanks O2

  14. Most funny about helpdesk is that people actually don't realise that their problems are not as much important as they think, so in fact they are not actually allowed to connect with real technical support in the first place 😀 Yes Helpdesk, you are there to keep users on hold while real support is working. Thank you.

  15. I swear a god!!! I want to meet all those PIGS!!! Who creates this kind of "options" when your calling, i would bite the shit out of them. I swear!!! Those lazy pigs!! Hhhhh

  16. Thanks for these sketches. I have shared them in the office, hopefully, they find them excruciatingly true yet entertaining too.

  17. This is extremely hilarious. 🤣 Very well done, keen observations! The other episodes are great, too. 👍🏻

  18. It would've been fun if, because of the red ink incident on the first episode, The Expert carried a red pen (instead of the blue one he in this video)so he can explain the matter again should he ever need to xD

  19. I would be tempted not to smack the guy that printed out a powerpoint presentation and handwrote corrections.

  20. This is not a joke – it is a real situation in big companies. One day it was too much – I wrote a leave note and never return into this big stinky garbage of office kick-off meetings, brain storm meeting, useless but beautiful presentations in Power Point.

  21. Welcome to the automated IT support centre.
    Have you tried turning it off and on?
    Thank you for calling the automated IT support centre.

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